Hey There! 👋
We know privacy policies can be a bit boring, but we’ve tried to make this one easy to understand. At GospelStoryBooks, we believe in being super transparent about how we handle your information – no fancy legal jargon, just straight talk about what we do with your data and why.
Last updated: February 11, 2025
Our Four Simple Promises to You
Let’s start with what matters most – how we treat your information:
- We protect your information like it’s our own (because we care!)
- We only use it for what we say we will (no surprises!)
- We don’t keep it longer than needed (no data hoarding!)
- We never share it without a good reason (your privacy matters!)
What Information Do We Keep? (And Why We Need It)
Here’s what we collect and why we need it:
The Basics:
- Your name (so we can personalize your books and make them extra special)
- Email address (to send you your awesome books and keep in touch)
- Address details (for those important invoice things)
- Login details and a unique customer number (to keep your account safe and sound)
- IP address (just to keep things secure)
- Payment info (handled safely by Stripe – our payment buddy)
Some Technical Stuff (The Behind-the-Scenes Bits):
- What browser you’re using
- Your operating system
- When you visit
- Which pages you look at
What We Do With Your Information
Here’s how we put your information to work:
- Getting your personalized e-books to you (that’s why you’re here!)
- Making sure your account is safe and secure
- Keeping track of your orders
- Helping you if you need support
- Making our website better for you
Something Special About Your E-books ✨
Here’s a cool thing: when you buy books from us, you get access to new versions of those books for their entire lifetime! That’s why we keep your customer profile active – so you can always access your updated books. Of course, if you ever want to change this, just let us know!
Cookies & Tracking (The Technical Bits Made Simple) 🍪
We try to keep things minimal with cookies:
- We use session cookies (they’re like a name tag for your browser while you shop)
- We use Matomo (formerly Piwik) to understand how people use our site, but we’ve chosen the cookie-free version (neat, right?)
- No sneaky tracking cookies for marketing – we keep it simple!
Want to manage cookies? Your browser settings are your friend – you can control them there!
How We Handle Your Data (The Important Stuff)
Our Website Shop
We use WooCommerce to run our store (they’re the experts!). They only peek at our system when we need technical help, and they follow strict privacy rules when they do.
Where We Host Everything
Our website lives on a super-secure Virtual Private Server (VPS) from TransIP.nl. Think of it as a digital fortress – they can’t even access your data themselves!
Emails & Newsletters
We use SMTP2GO to handle our emails. Here’s what that means:
- All emails come through their secure servers
- You’ll always find an ‘unsubscribe’ link at the bottom of our emails (because no one likes unwanted mail!)
- They can see if emails are opened (helps us improve our communication)
- Your inbox stays private – they can’t read our conversations
Payments (Keeping Your Money Safe)
Stripe handles all our payments because they’re the best at keeping financial info secure. They:
- Process your payment safely
- Keep your card details secure
- Only hold onto information as long as the law requires
- Use top-notch security measures
Your Rights and How to Complain 🛡️
You’re in charge! You can:
- See what information we have about you
- Fix anything that’s not right
- Ask us to delete your information
- Take your data elsewhere
- Tell us to stop processing your data
- Change your mind about previous choices
Just reach out, and we’ll help within 30 days – promise!
Not Happy? Here’s What to Do:
- Talk to us first – we’d love to help solve any issues! You can:
- Use our contact page
- Email our privacy guardian, Robert Feddes
- Send us a letter
- Still not satisfied? You have the right to file a complaint with:
The Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
Bezuidenhoutseweg 30
2594 AV Den Haag
The Netherlands
Website: autoriteitpersoonsgegevens.nl
Phone: +31 (0)70 888 85 00
You can file your complaint:
- Online through their website
- By mail to their office
- By phone during business hours
They’re the official privacy watchdog in the Netherlands and can help ensure your rights are protected!
Reviews and Feedback
We love hearing from our readers! Here’s how we handle reviews:
- Sometimes we make them shorter (but keep the meaning!)
- We remove any sensitive information
- We might ask for your feedback to make our books better
- If you say nice things, we might share them (with your permission, of course!)
When Things Change
If we update this policy:
- We’ll let you know on the website
- Send you an email if we have your address
- Keep it transparent and clear
Need to Reach Us? 📫
We’re real people who really care about your privacy:
Privacy Guardian: Robert Feddes
Get in touch through:
- Our contact page (easiest way!)
- Old-school mail:
van der Meerweg 13
3233 BW Oostvoorne
Netherlands
T +31 181 3 999 43
The official stuff (because we need this too 😊):
GospelStoryBooks.com
Facing The Challenge bv
Chamber of Commerce Netherlands: 24 29 4108
VAT number: NL 8080 77 053 B01
Not happy with how we’re handling things? You can always contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) – but we hope you’ll talk to us first so we can make things right!
One Last Thing…
Thanks for reading all this! We know privacy policies aren’t exactly thrilling reading, but we believe in being open about how we handle your information. If anything’s unclear, just ask – we’re here to help! 🤗